Showing posts with label airport. Show all posts
Showing posts with label airport. Show all posts

Thursday, March 3, 2011

Defensive Flying: Tips You Can Use

Defensive Flying: Tips You Can Use
Word Count:
746
Summary:
Most airline trips are boring and uneventful. However, you can take steps to reduce even further your chances of encountering problems. Here is some advice for "defensive flying."

Keywords:
flight, ticket, airline, airlines, airport, credit, destination, fare, immediately, information, check, reservation

Article Body:
When selecting a flight, remember that a departure early in the day is less likely to be delayed than a later flight, due to "ripple" effects throughout the day. If you book the last flight of the day, you could get stuck overnight.
If you have a choice between two connections and the fares and service are equivalent, choose the one with the less-congested connecting airport. This reduces the risk of misconnecting. Also consider potential adverse weather when choosing a connecting city.
Consider paying by credit card, which provides certain protections under Federal credit regulations. For example, in all recent airline bankruptcies passengers who had charged their fare and were not provided service were able to have their credit card company credit their account for the amount of the fare.
If possible, pick up your ticket from a travel agency or from one of the airline’s airport or city ticket offices. Airline procedures for replacing a ticket that you claim was lost in the mail can be inconvenient. Safeguard your ticket after you receive it; it is an accountable document and has value, much like cash. Keep a separate record of the ticket number.
Bring a photo I.D. when you fly. For security reasons, most airlines are requiring such identification at check-in. Also, airlines don’t permit tickets to be sold or given to other persons. Make sure your name on the ticket is exactly the same as it appears on the I.D.
As soon as you receive your ticket, check to make sure all of the information on it is correct, including your name. Have any necessary corrections made immediately.
Keep checking your fare after you buy your ticket. Fares change all the time and if that same fare goes down before you fly, the airline will often refund the difference. But you have to ask.
Call a day or two before your flight to reconfirm your reservation. Flight schedules sometimes change, and while airlines usually call to notify you if this happens, it’s wise to double-check.
Check in early. Airlines rescind specific advance seat assignments 30 minutes before scheduled departure, even if you already have your boarding pass. You can lose your entire reservation if you haven't checked in 10 minutes before scheduled departure time on a domestic flight (longer on international flights). Allow time for traffic and parking problems. If a flight is oversold, the last passengers to check in are the first to be bumped, even if they have met the 10-minute deadline.
Check your ticket immediately after checking in for each flight on your trip. Airline agents accidentally lift two coupons instead of one on occasion.
If you are "bumped" because your flight is overbooked, read the Overbooking Notice in your ticket, and then ask for a copy of the rules mentioned in that notice. This information applies to over sales, where your flight operates and leaves you behind; it does not apply to canceled or delayed flights.
Before agreeing to accept a travel voucher as compensation for being bumped, ask about restrictions. For example, with some vouchers you can't make a reservation until a few days before you want to fly.
Put a tag on the outside of your baggage with your name, home address, and home and work phone numbers. The airlines provide free stick-on tags. Most carriers also have "privacy tags" which conceal this information from passersby.
Put the same information inside each bag, and add an address and telephone number where you can be reached at your destination city.
Verify that the agent checking your bags attaches a destination tag to each one. Check to see that these tags show the three-letter code for your destination airport. Remove tags from previous trips to avoid confusion.
If your bag arrives open or unlocked, check immediately to see if any of the contents are missing or damaged.
Report any baggage problems to your airline before leaving the airport. Insist that the airline fill out a form and give you a copy, even if they say the bag will be in on the next flight. Before leaving the airport, ask the airline if they will deliver the bag without charge when it is found.
Open your suitcase immediately when you get to your destination. Report any damage to contents or pilferage by telephone right away. Make a note of the date and time of the call, and the name and telephone number of the person you spoke with.

Friday, February 4, 2011

Arriving at an Airport You Can’t Even Pronounce

Arriving at an Airport You Can’t Even Pronounce
Word Count:
665
Summary:
If you have recently traveled to Thailand you arrived at the newest Southeast Asian airport.  Bangkok’s new airport replaces an old friend of mine.

Keywords:
airport, bangkok, international airport, don muang, international,  taxi, taxis, thailand, suvarnabhumi

Article Body:
I have been traveling to Thailand off and on for the past 35 years.  I was stationed in Bangkok in the early 70’s and I still go on vacation there 2 or 3 times every year.  With all of those trips, I knew the Bangkok International Airport like the back of my hand.
In September 2006, the new airport, Suvarnabhumi (su-war-na-poom) opened and the end of the Don Muang era came to a bittersweet close.  Suvarnabhumi is now the official International Airport for Bangkok and Don Muang has been relegated to domestic flights.  I now had to learn to navigate this new metal monster.
Suvarnabhumi, meaning “Golden Land” is about 30 km east of Bangkok in an area known as Nong Ngu Hao, or “Cobra Swamp”. The complex covers 32 square kilometers, and has the world’s tallest control tower (132 meters). The passenger terminal has 360 check-in desks, 120 gates, and accommodations for handling 45 million passengers a year. Surrounding the airport are flooded rice paddies.
The new airport is an architectural masterpiece of metal and glass and is aesthetically beautiful.  My only complaint is that it is a long hike from the arrival gate until you actually reach the Immigration lines.  It seems like miles.
On the plus side, as soon as you clear Immigration, there is giant electronic display board which tells you where your luggage is.  There are many luggage carousels and knowing exactly which one is yours makes life a little easier.
Once you get your bags, clearing customs is a snap.  I have never been checked once in over 35 years of flying in to Bangkok.  The next thing you will face is the taxi mafia gauntlet.
Bags in hand, you will walk into a mass of humanity – some waiting for loved ones – most waiting to harass you.  They are the infamous clipboard toting taxi mafia.  They will pester you, block your way, ask where you go, and never give up no matter how many times you refuse and no matter how many languages you swear at them in.
Having used all of your best football moves, you work your way past the clipboard thugs and head for the down escalator.  This will take you to legal and much more reasonable taxis.  You will have to pay a small fee – but you will get some piece of mind in return.  The taxis are registered, the girls in the booth speak English, and you won’t have to do any bargaining as these taxis use their meters.
If your cabbie offers to take you and not use the meter, agree upon a price and who will be paying for the tolls.  This will be your first opportunity to experience haggling in Asia.  Have fun.
I can’t vouch for all the taxi drivers but I did find one very honest one using this service last year.  I left my credit card wallet in the cab and the driver contacted my hotel and arranged to return my plastic intact.  He was rewarded handsomely and saved me a lot of hassle and possibly a lot of money.
Now you will experience the controlled chaos of driving in Bangkok. It is indescribable and has to be experienced.  Say a prayer and hope for the best.
If you plan to go anywhere in Thailand, you might be lucky enough to fly out of the old International Airport – Don Muang.  It resembles more of a ghost town than an airport but still brings back to me memories of hundreds of trips to Thailand.  Being the first thing you see in a foreign country, you develop a fondness for airports.
I guess I will get over it and learn to accept Suvarnabhumi and treat this new International Airport as a new friend.  I have been there twice and will return in March, 2008 for another holiday.  And, luckily, I will get to visit my old friend, Don Muang, the next day as I head up to Khon Kaen.  It will be good to see old and new friends.

Arrival and Claiming Your Bags

Arrival and Claiming Your Bags
Word Count:
1045
Summary:
Many bags look alike. After you pull what you think is your bag off the carousel, check the name tag or the bag tag number. If your bag arrives open, unlocked or visibly damaged, check right away to see if any of the contents are missing or damaged.

Keywords:
airline, form, claim, pay, suitcase, damage, airport, lost, airlines, money, value, carriers, carrier, damage caused

Article Body:
Report any problems to the airline before leaving the airport; insist on filling out a form. Open your suitcase immediately when you get to where you are staying. Any damage to the contents or any pilferage should be immediately reported to the airline by telephone. Make a note of the date and time of the call, and the name and telephone number of the person you spoke with. Follow up immediately with a certified letter to the airline.
Damage
If your suitcase arrives smashed or torn, the airline will usually pay for repairs. If it can't be fixed, they will negotiate a settlement to pay you its depreciated value. The same holds true for belongings packed inside. Airlines may decline to pay for damage caused by the fragile nature of the broken item or inadequate packing, rather than the airline's rough handling.
Carriers may also refuse to give you money for your damaged items inside the bag when there's no evidence of external damage to the suitcase. But airlines generally don't disclaim liability for fragile merchandise packed in its original factory sealed carton, a cardboard mailing tube, or other container designed for shipping and packed with protective padding material.
When you check in, airline personnel should let you know if they think your suitcase or package may not survive the trip intact. Before accepting a questionable item, they will ask you to sign a statement in which you agree to check it at your own risk. But even if you do sign this form, the airline might be liable for damage if it is caused by its own negligence shown by external injury to the suitcase or package.
Delayed bags
If you and your suitcase don't connect at your destination, don't panic. The airlines have very sophisticated systems that track down about 98% of the bags they misplace and return them to their owners within hours. In many cases they will absorb reasonable expenses you incur while they look for your missing belongings. You and the airline may have different ideas of what's reasonable, however, and the amount they will pay is subject to negotiation.
If your bags don't come off the conveyor belt, report this to the airline before you leave the airport. Insist that they fill out a form and give you a copy, even if they say the bag will be in on the next flight. If the form doesn't contain the name of the person who filled it out, ask for it. Get an appropriate phone number for following up (not the Reservations number).
Don't assume that the airline will deliver the bag without charge when it is found; ask them about this. Most carriers set guidelines for their airport employees that allow them to disburse some money at the airport for emergency purchases.
The amount depends on whether or not you're away from home and how long it takes to track down your bags and return them to you. If the airline does not provide you a cash advance, it may still reimburse you later for the purchase of necessities. Discuss with the carrier the types of articles that would be reimbursable, and keep all receipts.
If the airline misplaces sporting equipment, it will sometimes pay for the rental of replacements. For replacement clothing or other articles, the carrier might offer to absorb only a portion of the purchase cost, on the basis that you will be able to use the new items in the future. (The airline may agree to a higher reimbursement if you turn the articles over to them.)
When you've checked in fresh foods or any other perishable goods and they are ruined because their delivery is delayed, the airline won't reimburse you. Carriers may be liable if they lose or damage perishable items, but they won't accept responsibility for spoilage caused by a delay in delivery.
Airlines are liable for provable consequential damages up to the amount of their liability limit (see below) in connection with the delay. If you can't resolve the claim with the airline's airport staff, keep a record of the names of the employees with whom you dealt, and hold on to all travel documents and receipts for any money you spent in connection with the mishandling. (It's okay to surrender your baggage claim tags to the airline when you fill out a form at the airport, as long as you get a copy of the form and it notes that you gave up the tags.) Call or write the airline's consumer office when you get home.
Lost luggage
Once your bag is declared officially lost, you will have to submit a claim. This usually means you have to fill out a second, more detailed form. Check on this; failure to complete the second form when required could delay your claim. Missing the deadline for filing it could invalidate your claim altogether.
The airline will usually refer your claim form to a central office, and the negotiations between you and the airline will begin. If your flight was a connection involving two carriers, the final carrier is normally the one responsible for processing your claim even if it appears that the first airline lost the bag.
Airlines don't automatically pay the full amount of every claim they receive. First, they will use the information on your form to estimate the value of your lost belongings. Like insurance companies, airlines consider the depreciated value of your possessions, not their original price or the replacement costs. If you're tempted to exaggerate your claim, don't.
Airlines may completely deny claims they feel are inflated or fraudulent. They often ask for sales receipts and other documentation to back up claims, especially if a large amount of money is involved. If you don't keep extensive records, you can expect to dicker with the airline over the value of your goods.
Generally, it takes an airline anywhere from six weeks to three months to pay you for your lost luggage. When they tender a settlement, they may offer you the option of free tickets on future flights in a higher amount than the cash payment. Ask about all restrictions on these tickets, such as "blackout" periods and how far before departure you are permitted to make a reservation.

Thursday, December 30, 2010

Airlines and Passengers With Disabilities

Airlines and Passengers With Disabilities
Word Count:
389
Summary:
If you are challenged by a disability, contacting your airline ahead of time will help ease your flight.

Keywords:
passengers, rule, airlines, required, airlines, wheelchair, on-board, airport, aircraft, impairments, required

Article Body:
Over 40 million Americans have disabilities. The Air Carrier Access Act and the Department of Transportation (DOT) rule that implements it set out procedures designed to ensure that these individuals have the same opportunity as anyone else to enjoy a pleasant flight. Here are some of the major provisions of the rule.
* A person may not be refused transportation on the basis of disability or be required to have an attendant or produce a medical certificate, except in certain limited circumstances specified in the rule.
* Airlines must provide enplaning, deplaning and connecting assistance, including both personnel and equipment. (Some small commuter aircraft may not be accessible to passengers with severe mobility impairments. When making plans to fly to small cities, such passengers should check on the aircraft type and its accessibility.)
* Airport terminals and airline reservations centers must have TDD telephone devices for persons with hearing or speech impairments.
* Passengers with vision or hearing impairments must have timely access to the same information given to other passengers at the airport or on the plane concerning gate assignments, delayed flights, safety, etc.
* Newer wide-body aircraft must have a wheelchair- accessible lavatory and an on-board wheelchair. Airlines must put an on-board wheelchair on most other flights upon a passenger's request (48 hours notice required).
* Air carriers must accept wheelchairs as checked baggage, and cannot require passengers to sign liability waivers for them (except for pre-existing damage).
* Most new airplanes must have movable armrests on half the aisle seats, and on-board stowage for one folding passenger wheelchair.
* Carriers must allow service animals to accompany passengers in the cabin, as long as they don't block the aisle or other emergency evacuation route.
* FAA safety rules establish standards for passengers allowed to sit in emergency exit rows; such persons must be able to perform certain evacuation-related functions.
* FAA rules also prohibit passengers from bringing their own oxygen. Most airlines will provide aircraft-approved oxygen for a fee, but aren't required to.
* Airlines may not charge for services that are required by this rule.
* Airlines must make available a specially-trained Complaints Resolution Official if a dispute arises. There must be a copy of the DOT rule at every airport.
It's wise to call the airline again before your trip to reconfirm any assistance that you have requested.  Check with the TSA web site for the latest security information.

Saturday, November 27, 2010

14 Tips for a Stress Free Flight

14 Tips for a Stress Free Flight
Word Count:
938
Summary:
Travel should be an enjoyable experience. And it can be with just a few minutes of up front planning. These 14 tips will help you maximize your flight experience.

Keywords:
travel, airline, luggage, packing, stress free, airport

Article Body:
Traveling can be a stressful event and airplane travel is tops on the list of the stressors that we experience on what is supposed to be an exciting and fun event. A few simple steps can remove most of the stress of air travel.
Things to do before travel day:
1) Pack your bags. Make sure all your packing is done at least the night before and that you have all your bags in one central location for easy and complete loading into your car or taxi.
2) Have all your travel paperwork organized and in one central location.
3) Make a checklist of all the things you want to check to secure your home before you leave and walk through your home checking off each item. Do this at least an hour before you leave your house. Do this and you will never worry if you left your stove on or any of the other little nagging worries you might have while on your travel.
4) Be sure your pets are taken care of. Make any kennel reservations well in advance of your trip to be sure you have a reserved spot at a kennel you trust.
5) Call the AIRPORT and airline the day before to see how early the recommend you should arrive for a smooth, stress free check in. If they tell you to arrive three hours early and you arrive just 30 minutes early, you will probably feel great stresses about missing your flight. Also ask if there are any parking restrictions you should be aware of. Ever since 9/11, when we have a heightened threat level there may be car searches before you can park.
6) If you are just taking carry on luggage, many airlines let you pre check in right on the internet 24 hours before your flight. That means that you can get and print out boarding passes right from your home. And when you get to the airport, you can go right to the gate and your boarding area without getting into the long check in line. If you have to check baggage, you will not have this option available to you. But if not, it is a great time and stress saver.
Travel day:
7) Leave home in plenty of time to anticipate busy traffic or accident situations. If it is an hour trip to get to the airport, you may want to leave an extra half hour early just in case there are road problems.
8)  If you are checking in bags, be prepared to wait in line. If it is a busy time of day at the airport and you are traveling with a popular airline, there could be a significant line. Don't worry about how long the line is. As long as you arrive when the airport recommended, you will have plenty of time to make it to the front of the line and get checked in. It may look impossible but it will happen so just relax and be patient.
9) Make sure that any “carry on” baggage really is carry on. Otherwise you may get stopped at the gate and have your bag taken away to be stowed with the regular luggage. It will delay and stress you. And it will delay everyone else.
10) When boarding the plane, find your seat and stow your carry on baggage quickly. And then sit down and stay out of the way. There are lots of people trying to do the same thing and we've all encountered the folks who block the aisle for a long time fussing about something or other while a harried line of boarders is forced to wait. You don't want to be one of those people. So just get your business done quickly and efficiently and sit down. You'll have plenty of time to get up once the plane is in the air.
11) If you have to change planes, it can be a real challenge, especially in the larger airports. If you know the gate you will have to go to, ask the flight attendant for advice to reach that gate quickly. In some airports - like Atlanta - a Delta connection can be a huge adventure taking 30 minutes to get from one gate to another. If you know in advance how you have to get to your next airplane, it will be much less chaotic when you get off the first plane. And a much more relaxing walk (or run) to your next gate.
12) When the plane lands, patiently wait your turn. Whether you push or just wait, you usually won't get off the plane any quicker. People tend to let the folks in the rows before them get up and go in a pretty orderly fashion. Trying to rush it will only get your blood pressure up and will not be looked upon favorably by your fellow travelers.
13) If you just have carry on baggage, you have successfully completed a pretty stress free flight.
14) But if you have carry on luggage, there is one more step - waiting for the luggage. Just pick a place around the conveyor belt and wait. Expect your bag to be the very last one to come out and be pleasantly surprised when it comes out early.
By following these simple steps, you will find that your stress levels from your air travels will be much less. A well planned trip agenda ensures that those little stress points stay little stress points and don't balloon into a full blown crisis. Try it any you will be amazed how just a small amount of up front planning dramatically improves the enjoyment of your travel.